How long does shipping take? 🚛 💨
Orders are typically processed within 1–3 business days. Estimated delivery time is 7–21 business days, depending on your location and carrier availability. Shipping times may vary. For more details, please see our Shipping Policy.
Will I receive tracking information?❓
Tracking information may be provided once your order has shipped, depending on the carrier. If available, it will be sent via email or accessible through your order or shipping confirmation.
What phones are compatible with the Alvero Gear MagMount? 📱
The Alvero Gear MagMount is compatible with MagSafe-enabled devices, including iPhone 12 and newer, as well as Samsung S24 and S25 models. For non-magnetic phones or cases, magnetic rings are included to ensure compatibility.
What’s included in the box? 📦
Each order includes:
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1× Alvero Gear MagMount
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Magnetic plates (for non-MagSafe devices)
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Installation accessories (such as cleaning pads or alignment tools, when applicable)
Please refer to the product page for visual details.
What surfaces does the MagMount work best on? ⭐️
For best performance, we recommend attaching the MagMount to clean, flat, and smooth surfaces. Heavily textured, uneven, or porous surfaces may reduce suction strength.
What if the suction weakens over time? ⛔️
Over time, dust or debris may affect the vacuum seal. To restore optimal grip, simply rinse the suction base with water and allow it to fully dry before reapplying.
Does the mount damage surfaces? ❓
When used as instructed, the MagMount should not leave residue or cause damage. We recommend testing placement before full use, especially on delicate surfaces.
What if my item arrives damaged or defective? ⚠️
If your order arrives damaged or defective, please contact us within 7 days of delivery and include clear photos of the issue. We’ll be happy to help resolve it.
Do you accept returns? 🔄
Yes, we accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Please review our Return & Refund Policy for full details before initiating a return.
Can I cancel or change my order? ❌
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
I entered the wrong shipping address, what should I do? 🏠
If you notice an address error, contact us immediately. We cannot guarantee changes once an order has been processed or shipped.
How can I contact support? 💬
You can reach us through the website or at alvero.ecom@gmail.com. Our typical response time is 24–48 hours. Please include your order number for faster assistance.